Refund Policy

This policy explains when TamizhConnect memberships and services are refundable, and how to request a refund. TamizhConnect is operated by Tharviyan Limited (Company No. 12127865), registered in England and Wales. This policy is written to comply with the UK Consumer Rights Act 2015 and applicable EU consumer law (Directive 2011/83/EU).

1. Cooling-off refund (14 days)

If you are unhappy with your TamizhConnect membership within 14 days of your first paid subscription, you may request a full refund by emailing support@tamizhconnect.com from the address on your account with the subject "Refund request".

This right applies to your initial subscription only — not to auto-renewals, and not to subsequent subscriptions purchased after a cancellation.

Approved refunds are processed to the original payment method within 5–10 business days of the request being received.

2. What "product received" means

TamizhConnect is a search and research service. Paid members receive access to search across our licensed and ingested archives (indenture, civil registry, and genealogy sources) and to related research features included in their tier.

The paid product is delivered when you can:

Sign in to your account,
Run a search against our archives, and
View search results — including empty results, which are a valid output of a search (see Section 3).

If all three conditions are met, the product has been delivered — even if your specific ancestor does not appear in our current archive coverage.

3. What is not refundable

The following are not grounds for a refund:

Search returned no results. Our search covers a defined list of archives shown on the search page and on regional landing pages. Not every ancestor is in every archive. A null result is a legitimate output of the search service and does not indicate service failure.
The archive we cover does not include your ancestor's origin or destination. We describe our provider and regional coverage plainly on the search page and on each regional landing page. Users are encouraged to check coverage before subscribing.
Dissatisfaction with the depth or completeness of a specific archive. Archives are ingested as they become licensed and available. We add coverage over time; we do not backdate refunds to reflect coverage a customer wished existed at the time of subscribing.
Change of mind after the 14-day cooling-off window has passed on the initial subscription.
Change of mind at any point on auto-renewals, or on subsequent subscriptions after cancellation.
Chargebacks filed with your card issuer before contacting our support team. See Section 6.

4. Service-failure refund

If TamizhConnect materially fails to deliver the search service you paid for, you may request a full or pro-rated refund at any time during your paid membership. Contact support@tamizhconnect.com with a description of the issue.

For clarity, a "material failure" means one of the following, verifiable in our access logs or correspondence:

Outage: the search service was unreachable for more than 24 continuous hours during your paid period,
Documented bug: a bug in our platform prevented all paid search access (not just for a specific record or a specific link) for more than 48 continuous hours, or
Paid premium feature not delivered: a specific feature that was included in your paid tier at the time you subscribed was not delivered, or was removed during your paid period without refund of the pro-rated value.

Ordinary UX friction, expired share links, occasional page errors, individual failed searches, and third-party issues (such as browser, network, or Cloudflare-related interruptions) are not material failures.

Service-failure refunds are discretionary and require the failure to be verifiable in our logs. Where the failure is verified, we aim to grant them.

5. Auto-renewal cancellations

You may cancel auto-renewal at any time from your account settings (Account → Billing). Cancellation:

Stops future charges immediately,
Preserves access to paid features until the end of your current paid period, and
Does not refund the current paid period (see Section 4 if you believe the service has failed).

6. Chargebacks and this policy

If you file a chargeback with your card issuer for a TamizhConnect subscription without first contacting our support team, we will:

Consider the chargeback filed in bad faith, and
Submit a full evidence pack to Stripe defending the charge — including your usage logs, this refund policy accepted at checkout (where applicable), and evidence of our support team's readiness to help.

If you have contacted our support team first and given us a reasonable opportunity to resolve the issue, and only then filed the chargeback because we failed to resolve it satisfactorily, we will consider your claim alongside our records and either accept or defend the dispute on a case-by-case basis.

Nothing in this section limits your legal right to file a chargeback with your card issuer. This section governs how we, as merchant, respond to chargebacks.

7. How to request a refund

Email support@tamizhconnect.com from the address on your account. Include:

Your account email,
Reason for the request (required outside the cooling-off window),
Your Stripe payment ID if you have it (starts with pi_— appears on your receipt email).

We respond within 3 business days. Approved refunds are processed to the original payment method within 5–10 business days.

8. Your statutory rights

Nothing in this policy affects your non-waivable statutory rights under the UK Consumer Rights Act 2015, EU consumer law, or any other applicable consumer-protection legislation in your country of residence. Where a mandatory local right conflicts with a specific clause in this policy, the mandatory right prevails.

9. Changes to this policy

We may update this policy from time to time. Changes apply only to subscriptions purchased after the change is published; existing subscriptions retain the terms in effect at the time of their most recent renewal.

Business Entity: Tharviyan Limited (Company No. 12127865)
Registered Office: 5 Brayford Square, London, E1 0SG, United Kingdom
Contact: support@tamizhconnect.com | +44 1689 810072