Delivery & Fulfilment Policy

TamizhConnect is a purely digital service. No physical goods are shipped; all features and content are delivered electronically through our website and mobile apps. This policy describes how delivery works, what to expect after signup or payment, and what to do if something goes wrong.

1. What is delivered

Depending on your account type and any paid tier you have subscribed to, delivery includes some or all of:

Access to your personal family workspace and the family-tree tools it contains;
Search access to the archives available to your account tier;
Descendant-matching and connection features on an opt-in basis;
Contributor Portal access for submitting records where enabled;
AI-assisted research features on the tiers where they are included;
Standard support via email.

The specific features included in your tier are shown at checkout and on the pricing page.

2. Activation

Access is granted automatically and immediately after successful signup and payment verification. The activation process typically completes within seconds of a successful transaction.

Activation includes:

Access to your personal family workspace;
Unlocking of paid search and research tools included in your tier;
Access to archive records available at your tier;
Enhanced family tree tools where included;
Collaboration and connection features on an opt-in basis.

3. Confirmation

After a successful transaction, we send a confirmation email to the address on your account. The confirmation includes:

A transaction receipt from our payment provider;
Details of the plan you have subscribed to and its billing interval;
Links to getting-started resources;
Support contact information.

Keep this email for your records; you may also see the same information in your account under Account → Billing.

4. Service availability

We aim to make the Services available 24/7, with occasional scheduled maintenance windows during off-peak hours. Where scheduled maintenance may affect access, we announce it in advance via in-app or email notice where practical.

Unplanned interruptions occasionally occur. Where an interruption is material — for example, more than 24 continuous hours of unavailability during your paid period — the situation is treated as a service failure under our Refund Policy, which sets out how affected customers can request a refund or credit.

5. How delivery reaches you

Content is delivered through the following channels:

The web platform, accessible via any modern browser;
Documented public APIs for authorised applications;
Export tools within the app for personal record-keeping;
Transactional and preference-based email notifications;
A mobile-responsive interface for on-the-go access.

6. Technical requirements

To access the Services, you need:

A modern web browser (Chrome, Firefox, Safari, Edge) with JavaScript enabled;
A stable internet connection;
A valid email address for account registration and communications.

7. If delivery fails

If activation does not occur within a few minutes of successful payment, or if you receive a confirmation email but cannot access what you paid for, contact us within 48 hours at support@tamizhconnect.com. Include your account email and (where possible) your Stripe payment ID (starts with pi_). We prioritise access-blocking issues.

If a delivery issue turns out to have been caused by us, we treat it under the Refund Policy — see the service-failure section for the specific thresholds.

Business Entity: Tharviyan Limited (Company No. 12127865)
Registered Office: 5 Brayford Square, London, E1 0SG, United Kingdom
Contact: support@tamizhconnect.com | +44 1689 810072