Delivery & Fulfilment Policy
TamizhConnect provides purely digital services for Tamil family history research and genealogy. No physical goods are shipped as all services, features, and content are delivered electronically through our secure online platform. This policy outlines how we deliver our digital products and services to users.
Digital Service Delivery
As a digital platform specializing in Tamil genealogy and family history, all of our services are delivered through secure online access. Our digital delivery model ensures immediate access to your family tree tools, historical records, and premium features upon successful authentication and payment processing.
Service Activation Process
Access to premium features and records is granted automatically and immediately after successful payment verification and user authentication. The activation process typically occurs within seconds of completing your transaction, allowing you to begin exploring your Tamil heritage without delay.
Activation includes:
- Instant access to your personal family workspace
- Unlocking of premium search and research tools
- Access to historical records and databases relevant to your research
- Activation of enhanced family tree visualization features
- Access to collaboration tools for connecting with relatives
Confirmation and Account Setup
Following each successful transaction, a detailed confirmation email is automatically sent to the registered email address associated with your account. This confirmation includes:
- Transaction details and receipt
- Account activation status
- Instructions for accessing your new features
- Links to getting-started resources and tutorials
- Customer support contact information
The confirmation email serves as your official record of purchase and activation. Please retain this information for your records and for any potential support requests.
Service Availability and Uptime
TamizhConnect services are designed to be available 24/7, with scheduled maintenance windows typically occurring during off-peak hours to minimize disruption. Our infrastructure is hosted on secure, redundant servers to ensure consistent access to your family history data and tools.
In the rare event of unplanned service interruptions, we will communicate the issue through our website status page and direct email notifications to affected customers. Service credits or extensions may be provided in cases of extended downtime.
Content Delivery Methods
Our digital content is delivered through multiple channels to ensure accessibility:
- Web-based platform accessible through modern browsers
- Secure API access for authorized applications
- Export functionality for personal record keeping
- Email delivery for certain reports and notifications
- Mobile-responsive interface for on-the-go access
Data Access and Security
All delivered content is protected by industry-standard encryption and security protocols. Your family history data is stored securely and only accessible by authorized users through authenticated sessions. We implement role-based access controls and regular security audits to maintain the integrity of your genealogical information.
Technical Requirements
To access our delivered services, users need:
- Modern web browser (Chrome, Firefox, Safari, or Edge)
- Stable internet connection
- Valid email address for account registration
- Device capable of accessing secure web applications
Detailed technical specifications and compatibility information is available in our technical support documentation.
Issue Resolution Process
Should access be delayed due to a technical error on our part, customers should contactemail to support@tamizhconnect.com within 48 hours of the scheduled delivery time for assistance. Our technical team will prioritize resolving delivery issues and provide regular updates on the status of your access.
In cases where service delivery is delayed beyond 24 hours due to our technical issues, customers may be eligible for service extensions or credits at our discretion.
Customer Support for Delivery Issues
Our support team is available to assist with any delivery-related concerns through multiple channels including email, phone, and in-app support. For delivery-specific issues, we maintain dedicated technical support staff who understand our platform architecture and can quickly diagnose and resolve access problems.
Business Entity: Tharviyan Limited (Company No. 12127865)
Registered Office: 5 Brayford Square London E1 0SG United Kingdom
Contact: email to support@tamizhconnect.com | +44 1689 810072