TamizhConnect logoTamizhConnect

Contact & Company Information

Quick reference

Use the email that best matches your request for the fastest response. For account issues, contact customer support.

Primary contacts

Company Details

Business/Trading Name: TamizhConnect

Legal Entity: Tharviyan Limited

Company Number: 12127865

Registered Office: 5 Brayford Square London E1 0SG United Kingdom

VAT Number: GB 975 8840 75

Business Registration: Incorporated in England and Wales

Contact Information

Customer Support Email: support@tamizhconnect.com

General Inquiries: hello@tamizhconnect.com

Privacy & Data Requests: privacy@tamizhconnect.com

Business Development: business@tamizhconnect.com

Technical Support: tech@tamizhconnect.com

Telephone: +44 1689 810072 (UK)

Phone Hours: Monday to Friday, 9:00 AM to 5:00 PM GMT

How to Reach Us

TamizhConnect is a digital platform dedicated to connecting Tamil families across generations and geographical boundaries. Our team works primarily remotely, with our registered office in Orpington, England, UK.

For urgent matters during business hours, you can reach us by phone at the number above. Outside of business hours, email communication typically receives responses within 24-48 hours depending on the complexity of your inquiry.

Our customer support team is available to assist with account-related questions, technical issues, privacy concerns, and general inquiries about our services. When contacting us, please include your account email (if you have one), the page URL you were on, and a brief description of what you expected versus what happened. If you are reporting a technical bug, screenshots and the time it occurred are especially helpful.

Department-Specific Contacts

Our team is organized into specialized departments to better serve your needs:

  • Customer Support: For account issues, login problems, and general platform assistance
  • Privacy & Compliance: For data protection requests, GDPR inquiries, and privacy law compliance
  • Technical Team: For bug reports, feature requests, and technical platform questions
  • Business Development: For partnership inquiries, collaboration opportunities, and commercial discussions
  • Heritage Ambassadors Program: For questions about our regional ambassador program and cultural preservation initiatives

Response Times

We strive to respond to all inquiries within 48 hours during business days. More complex issues may require additional time for investigation and resolution. For urgent technical issues affecting your account access, we aim to provide an initial response within 24 hours.

Escalation Process

If your initial inquiry doesn't receive an adequate response within our standard timeframe, you may escalate by replying to our response and noting your concern. For matters requiring immediate attention, please call our direct line during business hours.

Specialized Services

In addition to general customer support, we offer specialized assistance for:

  • Genealogy research guidance and family connection services
  • Cultural heritage preservation and documentation
  • Regional ambassador program support
  • Community organization tools and resources
  • Privacy and data protection compliance
  • Migration and diaspora tracking assistance

Additional Resources

Before contacting us directly, you may find answers in our extensive help center, which includes:

If your request is about data removal or account deletion, please use the guidance in our Data Deletion Policy. If your request relates to ticketing, event access, or order issues, see Ticketing information.

Helpful links: Privacy Information, Terms of Service, Pricing details, and Service Delivery.